For ages 21 and above

cxwelcome Responsible Gaming

Entertainment is at its best when kept in control. cxwelcome believes that playing within the right limits is the best way to play.

For ages 21 and above only

Our Commitment

To open an account at cxwelcome and participate in any casino or betting activity, you must be 21 years of age or older. This is not a formality — it is an obligation we take very seriously.

Online gaming is primarily a form of entertainment. However, for some people it can become a problem over time. cxwelcome acknowledges that reality and works actively against it. Our Terms and Conditions cover responsible gaming in detail, and every member should be aware of them.

We want you to stay aware during every session — how long you have been playing, how much you have spent, and how you are feeling. Setting a limit for yourself is not a sign of weakness; it is the smart thing to do.

You can find answers to various responsible gaming questions in the cxwelcome FAQ section. To learn more about us, visit our About Us page.

Self-Limit Tools

cxwelcome gives you several tools to stay in control of your gaming. Use them and play with confidence.

Deposit Limit

Set your own daily, weekly, or monthly deposit amount. Once set, it takes effect immediately.

Deposit Control

Loss Limit

Once you reach a set loss amount, your account will automatically go into a temporary pause to help you avoid larger losses.

Loss Restriction

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, your account will log out automatically.

Time Control

Cool-Off Period

If you want to take a break for a few days, set a cool-off from 1 day up to 6 weeks. You will not be able to log in during this time.

Temporary Break

Self-Exclusion

If you are experiencing long-term issues, you can close your account permanently or for an extended period. Contact support.

Permanent Break

Reality Check

Receive reminders at set intervals — see a brief summary of how long you have been playing and how much you have spent.

Awareness Alert

Warning Signs

If you notice any of the following in yourself or someone you know, it is important to take notice. These may be early signs of problem gambling.

  • Repeatedly depositing and feeling a strong urge to keep playing in order to recover lost money.
  • Spending money set aside for bills or family needs on gaming.
  • Hiding from family or friends how long you have been playing or how much you have spent.
  • Repeatedly returning to gaming despite trying to stop, and losing control.
  • Neglecting work, studies, or family responsibilities because of gaming.
  • Feeling restless, irritable, or in a bad mood when unable to play.
  • A tendency to play not for enjoyment, but to relieve stress or anxiety.

The Foundation of cxwelcome's Commitment

We are committed to responsible gaming not just in words, but in action. The principles below are the basis of every decision we make.

Age Verification Age verification is mandatory at registration. Users under 21 are not permitted to create an account, and additional documents may be requested in cases of doubt.
Protection of Minors Keep your password secure so that minors on your device cannot access your account, and it is best not to hand over your device to others while logged in.
Active Steps Against Harm We monitor unusual deposit patterns and excessive play, and we reach out directly to members when necessary.
Non-Judgmental Support Asking for help is never something to be ashamed of. Our support team responds in Bengali and English 24/7 — no questions asked.
Transparent Terms Bonus terms, betting rules, and withdrawal conditions are all written clearly. There are no hidden terms.

Where to Get Help

If you are having difficulties, you do not have to face them alone. Family, friends, or professional support — all options are available.

cxwelcome Support

Our support team is available seven days a week, twenty-four hours a day via live chat and email. Any request related to responsible gaming — setting limits, closing an account, or just having a conversation — is handled in Bengali.

Live Chat — active from any page on the site
Email: [email protected]

Family and Trusted People

Let the people close to you know. A family member or trusted friend is often the first to notice a problem. Talk to them openly. Awareness from family often works faster than professional help in many cases.

Professional Counselling

Gaming addiction is a recognised mental health concern. In Bangladesh, mental health specialists, counsellors, and behavioural therapists can provide support. Contact the mental health department of any government or private hospital.

Ask yourself these questions

Regularly reflecting on your gaming habits is part of healthy practice. Consider a few simple questions:

  • Am I playing within my set budget?
  • Is gaming affecting my daily life?
  • Am I playing for enjoyment, or to recover losses?
  • Can I stop right now if I want to?

If your answer to any of these questions is negative, contact our support team now or start using the limit-setting tools above.

Responsible Gaming FAQ

To participate in any casino or betting activity at cxwelcome, you must be 21 years of age or older. Age is verified at registration, and additional identification may be requested in cases of doubt. This policy is strictly enforced.

Contact our 24/7 live chat or email to request self-exclusion. Once we receive your request, we will apply restrictions to your account promptly. You can choose either a temporary (cool-off) or a long-term exclusion.

Yes, reducing a deposit limit takes effect immediately. However, requests to increase a limit are generally subject to a set waiting period (cooling-off period), so that the change cannot be made on impulse.

Change your account password immediately and disable auto-login on your device. If you believe someone has used your account without your knowledge, contact our support team right away. We will take the necessary action.

In Bangladesh, you can contact a psychiatrist or counsellor at any government medical college hospital or private mental health clinic. The cxwelcome support team can also provide initial guidance.

From your account settings, you can enable reality check notifications at set intervals (for example, every 30 minutes or every hour). A brief message will appear on screen showing your session duration and spending, and you will need to consciously confirm if you wish to continue.

Related Pages

Terms and Conditions

Read all terms on account use, bonuses, and payments in detail.

Privacy Policy

Learn how your information is stored and kept secure.

FAQ

Get quick answers to common questions all in one place.

About Us

Learn about cxwelcome's identity, goals, and values.