cxwelcome's Privacy Policy

1 Introduction

cxwelcome places the highest importance on the privacy of its users. This Privacy Policy explains what information we collect when you use our platform, how it is used, and how it is kept secure.

This policy applies to all cxwelcome services — from browsing the website to account registration, deposits and withdrawals, and any support interactions. By using our platform, you are considered to have agreed to the terms of this policy. To learn about other terms governing our services, please read our Terms and Conditions.

cxwelcome believes that transparency is the foundation of trust. That is why we have presented every point in this document in clear, simple language, so you can make informed decisions.

2 Information Collection

cxwelcome collects various types of information, coming mainly from two sources: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you submit when registering an account or using our services includes:

• Full name, date of birth, and national ID number
• Mobile number and email address
• Mobile banking account details such as bKash, Nagad, Rocket, or Upay (used only to verify transactions)
• Bank account details (applicable for withdrawals)
• Messages and support requests sent via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Activity logs on the platform (login times, gameplay history, transaction records)
• Information collected via cookies and similar tracking technologies
• Referral source and browsing patterns

2.3 Verification Information

To maintain a secure environment and comply with applicable regulations, cxwelcome may request additional documents for identity verification, such as a photo of your national ID or passport. These documents are used solely for verification purposes and are stored on encrypted servers.

3 Purpose of Information Use

cxwelcome uses collected information only for specific, lawful purposes. No information is used for excessive or irrelevant purposes.

3.1 Account Management and Service Delivery

• Creating accounts and ensuring secure login
• Processing deposits, withdrawals, and transactions
• Activating bonuses and promotions, and managing VIP benefits
• Keeping gameplay history and account balances accurate

3.2 Security and Fraud Prevention

• Detecting and preventing suspicious transactions
• Preventing unauthorized access to accounts
• Completing necessary verification to prevent money laundering

3.3 Customer Support

Our support team uses your account information and communication history to resolve issues and answer your questions. cxwelcome offers 24/7 live chat and email support in both Bengali and English.

3.4 Service Improvement

• Improving platform functionality and user experience
• Informing you about new games and features (based on your preferences)
• Sending information about relevant promotional offers

4 Sharing Information with Third Parties

cxwelcome does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:

4.1 Service Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners are given only the information needed to carry out their specific responsibilities and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If information must be disclosed due to a legal obligation or a valid request from a competent authority, cxwelcome complies with that legal requirement.

4.3 Game Studios and Technology Providers

Gameplay statistics (such as bets and outcomes) are processed by game studios (such as Pragmatic Play, Evolution, JILI, PG Soft) for their own operational purposes. This data is sent as anonymous statistics without any identifying information, and your identity is never disclosed.

5 Cookies and Tracking Technology

cxwelcome uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser that make your visits more convenient.

5.1 Essential Cookies

These cookies are essential for the platform's basic functions. They are used to maintain login sessions, verify security tokens, and save basic user preferences. These cookies cannot be disabled, as the site will not work properly without them.

5.2 Analytical Cookies

These cookies help us understand how users are using the platform. Information about which pages are visited most and where errors occur is used to improve service quality.

5.3 Cookie Controls

You can control or delete most cookies through your browser settings. However, please note that disabling essential cookies may cause some services to not work properly.

6 Data Storage and Security

cxwelcome uses up-to-date technology and methods to protect your information.

6.1 Technical Security Measures

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL technology.
• Data Encryption: Sensitive information such as passwords and financial details is stored using strong encryption.
• Firewall and Security Monitoring: Our servers are under 24/7 security monitoring.
• Two-Factor Verification: OTP verification is in place to provide an extra layer of security for your account.

6.2 Data Retention Period

cxwelcome retains necessary information for as long as your account is active. After account closure, some information may be retained for a defined period due to legal and regulatory requirements. After that period, data is securely deleted or anonymised.

6.3 Response to Data Breaches

In the event of a data breach, cxwelcome will notify affected users as quickly as possible and take immediate steps to minimise any damage.

7 Your Rights

As a cxwelcome user, you have certain important rights regarding your own information.

7.1 Right to Access Information

You can find out at any time what information cxwelcome holds about you. Contact our support team to view this information.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can have it corrected. This can be done through your account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be able to be deleted before a specified period has elapsed.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. To do so, update your notification preferences in account settings or contact the support team. Note that this does not apply to messages related to account management and security.

7.5 Responsible Gaming Tools

cxwelcome provides several tools to help you stay in control of your gaming. Visit our Responsible Gaming page to learn more about these tools and how to set limits.

8 Protection of Minors

cxwelcome strictly prohibits use of the platform by anyone under the age of 21. Age verification during account registration is mandatory.

We do not intentionally collect any personal information from minors. If a minor's information reaches us for any reason, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has attempted to access our platform, please notify our support team immediately. We will take prompt and effective action in such cases.

9 Policy Changes

cxwelcome may update this Privacy Policy from time to time to keep pace with improvements and changes to its services.

9.1 Notification of Changes

For any significant changes, cxwelcome will notify you — by sending a message to your registered email or mobile number. For minor or editorial changes, only this page may be updated.

9.2 Consent to the Updated Policy

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. It is recommended to do a brief review the first time you log in after a policy change.

Also visit our About Us page to learn about all terms related to using cxwelcome's services.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the cxwelcome support team directly.

If you have any privacy-related concerns, you can also check our FAQ section for answers to common questions — many standard queries are answered there in simple terms.